Are you stuck on a legacy system?
Common challenges we hear about with legacy systems:
- Can't navigate customer sentiment in real-time
- Can't scale on demand
- Speed to onboard new team members takes too long
- Limited/ no access to recordings, transcripts or metrics
- Complex and expensive to integrate to systems of record
- Pricing is complex and large upfront costs
- Prone to frequent outages
- Unable to access powerful AI technologies
- Lack of support for outdated systems
- No remote working flexibility
OUR MODERN CLOUD CONTACT CENTER
Our cutting-edge Cloud-based Contact Center Solution, Amazon Connect, empowers contact centre leaders to elevate customer service while reducing operational costs. With real-time sentiment analysis, remote work flexibility, and seamless omni-channel experiences, we ensure outstanding customer service.
Our quick and easy configuration fosters instant innovation, consolidating all functions into one application. AI and ML drive dynamic automated interactions, while pay-as-you-go pricing maximises efficiency. Unlike legacy systems, the system offers on-demand agents, global scalability, and reduced requirement for support.
Leveraging our partnership with AWS, you can elevate your contact centre with Amazon Connect for unmatched results , reducing call volumes, cutting administrative efforts, and enhancing efficiency across the board.
Customer Story -DVConnect
DVConnect is a free and confidential service that helps Queenslanders who are feeling unsafe at home, find pathways to safety, away from domestic, family and sexual violence. The organisation also provides emergency transport and accommodation for entire families including their pets, creating safety plans, crisis counselling, intervention, information, and referrals at no cost.
DVConnect also offers education through their Workplace Domestic and Family Violence Training program.
How it Works
With fast and easy deployment, Amazon Connect can scale to support millions of customers
Contact us today!
Register your details below to setup a FREE 30-minute consultation to go through if Amazon Connect is right for you.